FAQ's

What is REFA's THRIFT CLOSET?

Refa's Thrift Closet is an ONLINE Thrift Store where you will find new, and like new clothing, shoes, and accessories at over 80% discounts!

What options do I have to receive my order?

      6 FREE GTA Porch Pick-Up Locations. Click here to see a list of our porch locations.

        Local GTA Delivery ($5.00)

            Canada and USA Wide Shipping ($10 within Canada, and $15 within the USA).

            Please NOTE: at checkout you must select the option "ship" for local delivery. As long as you are within the GTA parameters for delivery, the $5 charge will be added.

            How long will it take to receive my order?

              Porch Pick-Up items are available for pick-up within 72 hours of your order being placed. A representative from RTC will reach out to you once your order is available for pick-up.

                Please Note: orders placed on the weekend or holiday's will be fulfilled on the next business day.

                  Customers who select local delivery will receive their order within 72 hours of order being placed. A representative from RTC will reach out to you to confirm your delivery date and time. Local deliveries are generally on Monday to Friday between the hours of 5pm - 9pm.

                    All orders are shipped via Canada Post or UPS. A representative from RTC will reach out to you within 48 hrs of your order being placed, with the carrier and tracking information. Items can take anywhere from 1 - 2 weeks to be delivered after shipped. Circumstances within postal providers may apply.

                      Does the price reflect the quality of your items?

                      NO! Our prices do not reflect the quality of our items. ALL of our items are in new, or like new condition. Refa's Thrift Closet staff conduct market research on all items to ensure RTC is offering the most competitive prices. Please read the description for additional details on items while shopping.

                      Do you offer returns or refunds?

                      NO! ALL ITEMS ARE FINAL SALE.

                      NO REFUNDS. NO EXCHANGES.

                      Please review our refund policy for additional information.

                      Sizing of Items

                      Refa's Thrift Closet lists items as described on the original tags. If you are unsure of the sizing please refer to the companies original website for their size chart. You can also email us directly for additional assistance, or if you have questions about an item.

                      Payment Methods

                      Mastercard, Visa, AMEX, Diners Club, Discover, Apple Pay, and Google Pay.

                      If you would like to pay via E-Transfer please email us at: refasthriftcloset@gmail.com and a representative will reach out to you within 24 hrs to take your order.

                      How often do you add inventory to your website?

                      We are constantly adding new items to our site. Continue to check back daily to ensure that you don't miss out on great deals!

                      How do I recycle my clothing with you?

                      Refa's Thrift Closet offers a FREE Pick-Up Service for your recycled clothing on the last Thursday and Friday of every month. When you recycle your clothing with us, you receive 50% off of your next purchase. Click here to schedule a pick-up today!

                      How much do you donate to charities on a monthly basis?

                      Refa's Thrift Closet donates 10% of our monthly profits to Durham Children's Aid Foundation, and provides clothing to families in need. To learn more about Our Community Partnerships click here!

                      Do you sell clothing on consignment?

                      Refa's Thrift Closet does not consign clothing. All of our inventory is recycled clothing from the community. To recycle with us and receive 50% off of your next order please click here.